Refund policy

Return Policy

At Shisha Depot LLC, we are committed to providing you with high-quality products that meet your expectations. To ensure a smooth shopping experience, we have established the following return policy:

  1. No Returns: We do not accept returns or exchanges for reasons other than defective products. Please carefully review your order before completing the purchase. If you have any questions or concerns about a product, feel free to contact our customer service team prior to placing your order.

  2. Defective Products: In the unlikely event that you receive a defective product, we are here to assist you. Defective products are those with manufacturing or material flaws that significantly impair their functionality.

  3. Notification of Defective Products: If you receive a defective product, please contact our customer service team within [number of days, e.g., 7 days] of receiving your order. You can reach us via shishadepotstore@gmail.com. To expedite the process, please provide your order number, a description of the defect, and clear photos illustrating the issue.

  4. Return Authorization: Our customer service team will assess the information provided and, if necessary, issue a return authorization. Do not return any products without obtaining authorization, as we will not be able to process such returns.

  5. Return Shipping: In the case of a defective product, we will provide instructions for the return process, including any necessary shipping details. Return shipping costs for defective products will be covered by Shisha Depot LLC.

  6. Replacement or Refund: Upon receiving the defective product and confirming the issue, we will promptly offer you the choice of a replacement product (if available) or a refund for the purchase price, including any applicable shipping fees.

  7. Contact Information: For all return-related inquiries or to report a defective product, please contact our customer service team at shishadepotstore@gmail.com.

Please note that this return policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing Shisha Depot LLC. We appreciate your understanding and cooperation regarding our return policy.